HAI DUBBI?

FAQ

ORDERS

How can I place an order?
Simply select the items you wish to purchase, add them to your cart, and proceed to checkout by following the on-screen instructions.
Can I modify or cancel my order?
Please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive a confirmation email containing your order details.

PAYMENTS

Which payment methods do you accept?
We accept credit and debit cards, PayPal, and other payment methods available at checkout.
Is online payment secure?
Yes. All transactions are processed through secure and trusted payment gateways to ensure the protection of your personal and financial information.

SHIPPING

Which countries do you ship to?
We ship to Italy and selected international destinations. Available shipping destinations will be displayed during checkout.
How much does shipping cost?
Shipping costs are calculated automatically and displayed before you confirm your order.
How long does delivery take?
Delivery times may vary depending on the destination and will be indicated during the checkout process.
How can I track my shipment?
When available, tracking information will be provided by email once your order has been dispatched.

RETURNS AND REFUNDS

Can I return a product?
Yes. Consumers may exercise their right of withdrawal in accordance with applicable consumer protection laws and our Terms and Conditions.
How do I request a return?
Please contact our customer service team, providing your order number and the reason for the return request.
When will I receive my refund?
Refunds will be issued using the same payment method used for the purchase, in accordance with applicable regulations and payment provider timelines.

PRODUCTS AND SIZING

How do I choose the correct size?
Please refer to the Size Guide available on each product page for detailed measurements and sizing recommendations.
Do the product colors exactly match the images shown online?
We make every effort to accurately represent our products. However, slight color variations may occur due to screen settings and display differences.
Are the scale models intended as toys?
No. Our scale models are collector's items and are not intended for use by small children.

CUSTOMER ACCOUNT

Do I need to create an account to place an order?
No. Guest checkout may be available, allowing you to complete your purchase without creating an account.
I forgot my password. How can I reset it?
Click on the "Forgot Password?" link on the login page and follow the instructions provided.

CUSTOMER SUPPORT

How can I contact you?
You can reach us through the Contact Form available on our website or by using the contact details provided on the Contact Us page.
I am a dealer or distributor. Can I purchase Comacchio products?
For dealer and distributor inquiries, please contact us directly. Our sales team will be happy to assist you.